Question 1

What is xCube?

Accepted Answer

xCube is a digital investment and trading platform seeking to improve the overall competitiveness of capital markets in the UAE. Starting as a market maker, the company uses its experience in capital markets to offer investors a simple, secure, and smart way to access the Dubai Financial market and the Abu Dhabi Securities Exchange.

The company’s vision is to simplify investors’ financial journeys, giving them a secure way to access investment opportunities through a smart platform to assist them in making the right investment decisions.

With no charges to open a new account, investors can benefit from quick onboarding with no minimum deposit to start trading. xCube offers the most competitive rates in the market and zero commissions for futures trading. All account holders can also access state-of-the-art data insights and free market updates to make the most informed financial decisions.

Question 2

Who is xCube regulated by?

Accepted Answer

xCube is regulated by the Capital Market Authority (CMA)

Question 3

What can I invest in via xCube?

Accepted Answer

xCube provides access to the Dubai Financial Market (DFM) and the Abu Dhabi Securities Exchange (ADX). These markets allow you to explore a wide range of investment opportunities across the UAE.

Question 4

Where can I download the app?

Accepted Answer

The App is available on the App Store and Google Play Store.

Question 5

What documents do I need in order to open a trading account?

Accepted Answer

For UAE residents:

To open an account with xCube, all you need is your Emirates ID or passport, and a proof of your residential address in the UAE.

For international clients:

To open an account, you'll need to provide:

1. A valid passport
2. Documents showing your source of funds, such as:
Letter of employment
-Recent salary statements
-Records from the sale of assets, inheritance, or other financial transactions
3. As proof of address, you can submit any of the following:

-Utility bills (electricity, water, gas) issued within the last 3 months
-Bank or credit card statements displaying your current address
-Valid government-issued ID with your residential address

Question 6

Can I open my account Online?

Accepted Answer

Yes, our services are only available through online channels.

Question 7

Where do I find my account information?

Accepted Answer

Your account information is available in the profile section of the app.

To access your profile, follow these steps:

Log in to your xCube account.
Tap the three dots in the bottom right corner.
Choose the profile option.

Question 8

How do I Reset my password?

Accepted Answer

To reset your password:

1.Log in to your xCube account and click "Forgot Password."
2.Enter the verification codes sent to your email and mobile number.
3.Create a new password.
Alternatively, you can update your password anytime by going to your profile section once logged in.

If you have any issues, our support team is available to assist you. Resetting your password is a quick and easy process to keep your account secure.

Question 9

How do I update my email address?

Accepted Answer

To change your email address:

1.From the login screen, select "Recover your email."
2.Verify your identity through the provided steps.
3.Enter your new email address and verify it.
4. Create a new password for your account.
Alternatively, you can update your email anytime by accessing your profile section after logging in.

Keeping your contact information up-to-date is easy and ensures you don't miss any important updates or communications from us. If you need any assistance, our support team is here to help.

Question 10

How do I update my mobile number?

Accepted Answer

To change your mobile number:

1.Tap the three dots in the bottom right corner and select "Profile."
2.Tap "Phone Number" and enter your new mobile number.
3. Enter the verification code sent to your new mobile device.
4.Confirm the code, and your number is updated!
It's that easy to keep your contact details current. If you face any issues, our support team is available to guide you through the process.

Question 11

How do I authenticate my Email address?

Accepted Answer

To verify your email address, simply enter the 6-digit code that xCube sends to your email inbox.

It's a quick and easy step to confirm your email and keep your account secure. If you don't receive the code, check your spam folder or reach out to our support team for assistance.

Question 12

How do I authenticate my mobile number?

Accepted Answer

To verify your mobile number, enter the 6-digit code that xCube sends via SMS to that number.

It's a quick step to confirm your mobile number and keep your account secure. If you don't receive the code, please check with your mobile carrier or contact our support team.

Question 13

What is buying power?

Accepted Answer

Buying Power represents the total amount of cash or margin which can be used for trading securities.

Question 14

What is Withdrawable Cash?

Accepted Answer

Withdrawable Cash is the total amount of cash available for withdrawal.

Question 15

How do I deposit funds in using bank transfer?

Accepted Answer

To add money to your xCube account using a bank transfer, follow these easy steps:

1. Open the xCube app and go to the "Account" section at the bottom of the screen.
2. Tap on "Deposit."
3. Select "Bank Transfer" as your deposit method.
4. Copy the xCube account details provided.
5. Log into your bank's online portal or visit your nearest branch.
6. Transfer the desired amount to the xCube account, making sure to include your xCube customer ID in the remarks section.
7. Once the transfer is complete, go back to the xCube app, and tap "Submit Request" to notify us of the transferred amount.

That's it! Your funds will be added to your xCube account shortly after we receive your request

Question 16

How do I deposit funds using online banking?

Accepted Answer

To add money to your account via online banking:

1. Open the app and go to the "Account" tab.
2. Tap "Deposit" and select "Online Banking."
3. Enter the amount you want to deposit.
4. Choose your bank from the list provided.
5. Log into your online banking and complete the transaction using the details shown in the app.
That's it! The funds will be credited to your account once the transaction is successful. If you need any help, feel free to contact our support team.

Please note that the online banking gateway option is only available to UAE residents with local bank accounts.

Question 17

How can I deposit funds using credit card?

Accepted Answer

To add money to your account with a credit/debit card:

1. Open the app and go to the "Account" tab at the bottom.
2. Tap "Deposit" and select "Credit Card."
3. Enter the amount you want to deposit.
4. Provide your credit card details on the next screen.
5. Verify the card information and complete the transaction.

Please note that a 2.95% transaction fee will be charged for all credit card deposits.

Your funds will be credited to your account immediately after the transaction is successful. If you have any issues or need assistance, don't hesitate to reach out to our friendly support team.

Question 18

What is iVestor?

Accepted Answer

iVESTOR is an innovative solution from the Dubai Financial Market (DFM).
With the iVESTOR Card, you can receive any due dividends directly onto your card faster than ever before. You can also make instant cash withdrawals from any VISA/PLUS marked ATMs, top up your card balance, and make purchases worldwide.

Question 19

Is margin available for all stocks?

Accepted Answer

Currently, margin is only available for stocks listed on the Dubai Financial Market (DFM). However, margin trading for stocks listed on the Abu Dhabi Securities Exchange (ADX) will be available soon.

Question 20

What is a Margin Level?

Accepted Answer

A Margin Level is the percentage of Net Asset Value (NAV) from total value of holdings.

Example: if your NAV is AED 5,000 and the current total value of your holdings is AED 8,000 the Margin Level is 62.5% (5,000/8,000).

Question 21

What is a Margin Call?

Accepted Answer

A Margin Call is a notification to deposit more money in your trading account, or close some or all your positions, in order to bring your account back to satisfactory standing.

Question 22

What is a Stop Out Level?

Accepted Answer

A Stop Out Level is when your margin level falls below a specific percentage (25%) in which one or all of your open positions are closed automatically (“liquidated”). This liquidation happens because the trading account can no longer support the size of the current open positions.

Question 23

Are there any fees associated with using the margin?

Accepted Answer

Yes, margin interest fees are applicable when using margin financing based on Margin utilized and daily interest fees.

Question 24

What is the difference between margin available and margin used?

Accepted Answer

Available margin is the remaining amount of margin that a customer can use to trade while the margin used is the amount borrowed to open current positions. Interest fees will be charged based on the Margin Used.

Question 25

How many IPO shares can I get?

Accepted Answer

You can request shares based on the available withdrawable cash reflected in your wallet.

Question 26

How many IPO shares can I get? Am I guaranteed IPO shares?

Accepted Answer

IPO shares are not guaranteed. xCube will process your subscription request but has no control over the final share allocation

Question 27

Who decides on the number of IPO shares I get?

Accepted Answer

The investment banks handling the IPO issue on behalf of the issuer decide the allocation of the IPO.

Question 28

How do I receive my IPO shares?

Accepted Answer

The final number of shares you received are reflected immediately in your portfolio on the allocation date. You will receive a refund for unallocated shares.

Question 29

Are there any fees for subscribing to an IPO?

Accepted Answer

Fees for IPO Subscription are usually determined by the investment bank handling the IPO.

Question 30

Can users subscribe to IPOs of DFM and ADX?

Accepted Answer

Currently, users can subscribe to IPOs listed on the Dubai Financial Market (DFM). IPO subscriptions in the Abu Dhabi Securities Exchange (ADX) will be available soon.

Question 31

How can I transfer my shares to xCube?

Accepted Answer

To transfer your shares from DFM to xCube, you can directly request the transfer through the DFM app. You can track the status of your request in the xCube app until the transfer is complete. Once the transfer is done, the shares will be reflected directly in your xCube portfolio.

For ADX, share transfer is not yet available, but it will be offered soon.

Question 32

How do I transfer my securities from DFM to xCube?

Accepted Answer

To transfer your securities to xCube, follow these steps:

Access your portfolio on the DFM app and select Share Transfer.
Choose the option to Transfer Securities from Dubai CSD to Trading Member.
Select your Investor Number and choose xCube as the Trading Member.
Fill in the required details, review your request, and submit.
Complete the payment.
You will receive a confirmation email from both DFM and xCube once the transfer is initiated.
Track the status of your transfer in the Portfolio section of the xCube app.
Once the transfer is complete, the stock will be added to your portfolio, and you will be notified via email.

If you have any questions or face any issues during the process, feel free to contact our support team for assistance.

Question 33

What is SLB?

Accepted Answer

SLB stands for Security Lending and Borrowing, a well-established practice in global financial markets where investors lend their securities holdings to others in return for a fee.
It enables short sellers and other market participants to access securities for various purposes.

Question 34

Is SLB available for all stocks?

Accepted Answer

Currently, SLB is only available for stocks listed on the Dubai Financial Market (DFM). However, SLB for stocks listed on the Abu Dhabi Securities Exchange (ADX) will be available soon.

Question 35

How to participate in SLB?

Accepted Answer

Borrowers, place a short sell order. We will verify the availability of shares for lending and connect borrowers and lenders through our advanced system. When all conditions are met, the order is accepted, and borrowing fees are charged daily.

As for the lender, xCube handles the lending process on behalf of the client, and the returns are deposited directly into the lender's account monthly

Question 36

What are the benefits for lenders?

Accepted Answer

The benefits for lenders include additional income, retention of all the main benefits of ownership, automated convenience, and the ability to sell the security anytime.

Question 37

What are the benefits for borrowers?

Accepted Answer

Borrowers gain expanded access to a wide array of stocks and securities for various purposes, such as short selling and hedging, with a streamlined process, and seamless integration for easy portfolio and risk management.

Question 38

Can I choose which stocks to lend out?

Accepted Answer

No, you can’t choose to only make certain stocks/ETFs available for lending. When you activate your margin account, all eligible stocks/ETFs in your account become available for lending.

Question 39

How do I place a new order?

Accepted Answer

To place an order:
1. Choose the exchange
2. Choose the stock you would like to trade.
3. Click on the trade button.
4. Select buy or sell.
5. Choose the order type.
6. Fill in the required details.
7. Confirm your order.

Question 40

How do I modify an order?

Accepted Answer

You can't modify an existing order. Instead of a modification, you can cancel the order and re-enter a new order.

Question 41

How do I cancel an order?

Accepted Answer

To cancel an order:

1. Tap the portfolio tab at the bottom of the screen.
2. Choose open orders.
3. Enter on the order to be canceled.
4. Choose cancel order.

Question 42

What is a Market Order?

Accepted Answer

A market order is an order to immediately buy or sell a security at the market’s best available price. This type of order typically ensures an execution, but does not guarantee an execution price. It is important to note that the last price of the security is not necessarily the price at which the market order will be executed. Additionally, xCube will limit your buying power to 95% of your available buying power to account for any deviation in the price execution.

Question 43

What is a Limit Order?

Accepted Answer

A limit order means you are buying or selling a security with a specific maximum or minimum price: the limit price. A buy-limit order can only be executed at the limit price or lower. A sell limit order can only be executed at the limit price or higher.

Question 44

How can I calculate the commission fees?

Accepted Answer

To calculate the commission fees, you could use the commission calculator available in the pricing section on our website. Additionally, you could log in to the app, tap the three dots in the bottom right corner, and choose brokerage fees.

Question 45

How can I contact your support team?

Accepted Answer

We are always happy to hear from you!

Our support team is available through the following:

Email: support@xcube.ae
Phone: 600 59 2823

Question 46

Are there any fees associated with contacting support?

Accepted Answer

There are no fees for contacting our support center

Question 47

How do I raise a complaint?

Accepted Answer

We are always happy to hear from you. If you would like to submit a complaint, simply fill in the contact form or log in to the App click, tap the three dots on the bottom right corner and choose feedback

Question 48

How can I find you on social media?

Accepted Answer

Follow us on Social Media:

Facebook

Instagram

Twitter

YouTube

Question 49

What is the omnibus structure?

Accepted Answer

The omnibus structure was introduced to enhance market access whereby a regulated entity like xCube can open a unified account to hold and trade securities on behalf of numerous beneficial owners through a single investor number. The omnibus structure has been approved by both the Securities and Commodities Authority and the Dubai Financial Market, which means that it meets all relevant regulatory requirements and standards. With the omnibus account structure, xCube will act as the holder of the shares, while the trader/investor will be the beneficial owner.

Question 50

What are the benefits of an omnibus structure for traders?

Accepted Answer

The omnibus account stands out as a gateway to swift online account setup. It also allows traders to easily diversify their portfolios, venturing into margin trading, futures, and other market segments, all consolidated under one account. This streamlined model not only eases your investment management process but also amplifies the ability to make well-informed trading judgments.

Question 51

What are the benefits of an omnibus structure for brokers?

Accepted Answer

The omnibus account provides the dual advantage of rapid client onboarding coupled with a smooth account management experience. This integrated approach limits administrative overheads, fostering operational agility.

Question 52

What are the benefits of an omnibus structure for brokers?

Accepted Answer

The omnibus account provides the dual advantage of rapid client onboarding coupled with a smooth account management experience. This integrated approach limits administrative overheads, fostering operational agility.

Question 53

Why can’t I see the shares I bought from xCube when I log in using the ADX Application?

Accepted Answer

Currently, ADX shares purchased and held on xCube will not appear in the portfolio section of the ADX app. We are actively working on resolving this issue. In the meantime, please refer to your xCube portfolio for the most accurate list of your ADX stocks

Question 54

How to create a TradingView account?

Accepted Answer

Go to tradingview.com, click the member icon in the top right-hand corner, and then hit the “Sign In” button, choosing your preferred verification method. Don’t forget to get acquainted with the community, news, and market screeners.

Question 55

What browsers does TradingView support?

Accepted Answer

TradingView is compatible with all modern browsers and has a Desktop and Mobile app that you can download from here.

Question 56

How to make deposits and withdrawals?

Accepted Answer

After connecting to TradingView, your brokerage will still operate all your account transactions — including deposits and withdrawals.

Question 57

I want to practice trading without risking real money. How can I do it?

Accepted Answer

You can use the Paper Trading feature designed to execute simulated trades without risking real money. To practice trading using Paper Trading, open a chart, then open the Trading Panel and select Paper Trading. Please note that this type of trading does not reflect the nature of speed and order execution on an integrated account.

Question 58

Where can I find tutorials and guides for TradingView?

Accepted Answer

There are several ways to do that — you can always check our Help Center for helpful information, ask for feedback through Support tickets, or inquire with your broker for assistance. We also provide a wide array of content on our YouTube channel to help you — check it out here.

Question 59

How much does it cost?

Accepted Answer

Integration is free ‌for our clients; only standard brokerage fees and commissions apply. You can also purchase one of TradingView’s Premium plans for advanced traders.

How can we help you?

Frequently asked questions

Download xCube to Trade UAE Markets Like a Pro!

How can we help you?

Frequently asked questions

Getting Started

Account Information

Deposit and Withdrawal

Margin

IPO

Share Transfer

SLB

Orders

Contact Information

Omnibus

TradingView

Download xCube to Trade UAE Markets Like a Pro!

Download xCube to Trade UAE Markets Like a Pro!